is committed to protecting your personal information. Contact us if you have any questions or problems regarding the use of your personal data and we will be happy to help you.
- Definitions used in this Policy.
- The privacy principles we follow.
- What rights we have with your personal data.
- What personal information we collect and process.
- How we use your personal data.
- Who else has access to your personal data.
- How we secure your personal information.
- Cookie information.
- Contact information.
Personal data - any information related to an identified or identifiable individual.
Processing - any operation or set of operations that is performed on personal data or on sets of personal data.
Data subject - an individual whose personal data is processed.
Child - an individual under 16 years of age.
Principles of data protection
We promise to follow the listed data protection principles:
The processing is legal, fair, transparent. Our processing activities have a legal basis.
We always review your rights before processing personal data. We will provide you with information on on-demand processing.
Processing is limited to the target. The processing activities correspond to the purpose for which the personal data was collected.
Processing is performed with minimal data. We only collect and process the minimum amount of personal data required for the purpose - issuing invoices, order processing, payment reminders.
Processing is limited in time. We will not store your personal data more than necessary.
We will do our best to ensure the accuracy of the data.
We will do our best to ensure the integrity and confidentiality of the data.
Rights of the data subject
The subject of the data has the following rights:
Right to information - which means that you need to know that your personal data is being processed; what data is collected, where it is obtained from and why and by whom it is processed.
Right of access - which means that you have the right to access the data collected by /around you. This includes your right to request and receive a copy of your personal collected data.
Right of correction - which means that you have the right to request correction or deletion of your personal data that is inaccurate or incomplete.
Right to delete - which means that in certain circumstances you can request that your personal data be deleted from our records.
Right to limit the processing - which means that under certain conditions you have the right to restrict the processing of your personal data.
Right to object to the processing - which means that in certain cases you have the right to object to the processing of your personal data, for example in cases of direct marketing.
Right to object to automated processing - which means that you have the right to oppose automated processing, including profiling; and not be subject to a solution based solely on automated processing. You can exercise this right whenever there is a profiling result that leads to legal consequences that affect you significantly.
Right to file a complaint - in case we refuse to submit our application under the Access Rights, we will provide you with a reason why. If you are not satisfied with the way the application is processed, please contact us.
Right to assistance from the supervisory authority - which means that you have the right to assistance from the supervisory authority and the right to other legal remedies, such as claiming damages.
Right to withdraw consent - you have the right to withdraw any consent to the processing of your personal data.
Data we collect
The information you provided to us:
This can be your email address, name, billing address - basically information needed to deliver a service/product, issue an invoice, remind you to pay or to improve your user experience with us. We retain the information you provide to us to comment on or perform other activities on the Website. This information includes, for example, your name and email address.
Automatically collected information about you:
This includes information that is automatically stored by cookies and other session tools. For example, information about your cart, your IP address, shopping history (if any), etc. This information is used to enhance your customer experience. When you use our services or browse the content of our website, your activities may be registered.
Publicly available information:
We may collect information about you that is publicly available. For example in the Commercial Register.
How we use your personal information
We use your personal information to:
provide the service. This includes, for example, registering your account; providing other products and services you have requested; providing advertising materials of your choice and communicating with you in connection with these products and services; communication and interaction with you; notifying you of changes to the Services; improving your customer experience; fulfilling a legal or contractual obligation;
We use your personal data legally and/or with your consent.
Based on the conclusion of a contract or fulfilment of contractual obligations, we process your personal data for the following purposes:
to identify you;
to provide you with a service or to send you an invoice/product/service;
to communicate either for sales or invoicing;
Based on a legitimate interest, we process your personal data for the following purposes:
- to send you personalized offers (by us and/or our carefully selected partners);
- to manage and analyze our customer base (purchasing behaviour and history) in order to improve the quality, variety and availability of the offered/offered products/services;
- to conduct questionnaires on customer satisfaction;
- to send you newsletters and campaign offers (from us and/or our carefully selected partners) - for other purposes for which we have requested your consent;
We process your personal data in order to fulfil the obligations arising from the law and/or to use your personal data for options provided by law. We reserve the right to collect anonymous data and use such data. We will only use data outside the scope of this Policy when it is anonymous. We retain your payment details and other information collected about you for as long as necessary for accounting purposes or other obligations arising from the law, but no longer than that.
We may process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was collected.
To achieve this, we will ensure that:
- the link between the purposes, the context and the nature of the personal data is appropriate for further processing;
-further processing would not harm your interests and
-there will be an appropriate precautionary measure for processing.
We will inform you about any additional processing and purposes.
Who else can access your personal data
We do not share your personal information with strangers. Personal data about you is in some cases provided to our trusted partners to enable the provision of the service or to improve your customer experience.
We work only with processing partners who are able to provide an adequate level of protection of your personal data. We disclose your personal data to third parties or government officials when we are legally obliged to do so. We may disclose your Personal Data to third parties if you have given your consent or if there is another legal basis for doing so.
How we protect your data
We do our best to keep your personal information safe. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymous and aliases when appropriate. We monitor our systems for possible vulnerabilities and attacks.
Although we strive for everything possible, we cannot guarantee the security of the information. However, we promise to notify the relevant authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do our utmost to prevent security breaches and to help the authorities commit breaches.
If you have an account with us, please note that you must keep your username and password secret.
Cookies and other technologies we use:
A cookie is a small text file stored on your computer. Cookies store information that is used to support the operation of sites. Only we have access to the cookies created by our website. You can control cookies at the browser level. Choosing to disable cookies may stop you from using certain features.
Cookies required - these cookies are necessary so that you can use some important functions of our website, such as logging in. These cookies do not collect personal information.
Functional cookies - these cookies provide functionality that makes the use of the service more convenient and makes it possible to provide more personalized functions. For example, they may remember your name and email in comment forms, so you don't have to re-enter that information the next time you comment.
Google Analytics Cookies - These cookies are used to track the use and performance of our website and services.
Advertising cookies - these cookies are used to provide ads that are relevant to you and your interests. In addition, they are used to limit the number of times you see an ad. They are usually placed on the website through ad networks with the permission of the website operator. These cookies remember that you have visited a website and this information is shared with other organizations, such as advertisers. Often, cookies for targeting or advertising will be related to the functionality of the site provided by the other organization.
You can remove cookies stored on your computer through your browser settings. Another option is to control certain third-party cookies using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
Tel: 02/44 04 780; 02/44 04 781
GSM: 0886 885 788
Fax: 02/44 04 782
Address: South Park, bl.1
Commission for Personal Data Protection
Prof. Prof. Tsvetan Lazarov Blvd.
Tel. +359 2 915 3523
Fax +359 2 915 3525
The last change was made on 15.05.2018.